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Shelby Mailho and Jerrod Handy-Robinson, therapists at Collective Insight in Chicago, IL

Your Questions Answered

Starting therapy can bring up a lot of questions. We’ve compiled a list of answers to common questions about our services. We strive to keep things clear-cut and honest as you navigate this process. For any unanswered questions, please reach out to us directly.

What to Expect

We understand that embarking on a journey towards personal growth and healing can be daunting. At Collective insight, we’re committed to creating a supportive and nurturing environment that allows you to feel safe and heard. Here’s what you can expect when working with us.

We may discuss societal structures, cultural events, and glass ceilings. They are a real and impactful part of our lives.

Your sessions belong to you. We aim to only use self-disclosure when it will help normalize or contextualize your experience.


Our work together is focused on the bigger picture. Some sessions may feel lighter than others so we have energy for the ones that feel heavy.


We will encourage safe choices and self-aligned decisions. We trust that you know your life and needs best.


We believe that people should have access to therapy as long as they want, and it's completely normal to take breaks.


Every person has different goals and needs. We will offer eclectic approaches to meet you where you're at.

Frequently Asked Questions

What is therapy?
Therapy, also known as counseling or psychotherapy, is a process in which a trained mental health professional provides support, guidance, and interventions to individuals, couples, families, or groups to help them improve their mental health and well-being. Therapy can address a wide range of mental health concerns, such as anxiety, depression, stress, trauma, relationship issues, and more.
How does therapy work?
Therapy typically involves regular sessions with a trained mental health professional, such as a psychologist, licensed clinical social worker, or licensed professional counselor. During therapy sessions, individuals can talk about their thoughts, feelings, and experiences in a confidential and non-judgmental environment. Therapists may use various therapeutic techniques, such as talk therapy, cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and others, to help individuals gain insight, develop coping skills, and work through challenges.
Is therapy confidential?

Yes, therapy is generally confidential. Mental health professionals are bound by ethical and legal guidelines to protect the privacy and confidentiality of their clients. However, there are certain limitations to confidentiality, such as situations where there is a risk of harm to oneself or others, or when required by law. It’s important to discuss the limits of confidentiality with your therapist at the beginning of therapy to have a clear understanding of the privacy and confidentiality policies.

How do I know if therapy is right for me?

Therapy can be beneficial for anyone who wants to improve their mental health and well-being. If you are struggling with challenges that are impacting your emotions, thoughts, behaviors, relationships, or overall quality of life, therapy may be a helpful option. It’s important to find a therapist who is a good fit for your needs and goals, and to discuss any concerns or questions you may have during an initial consultation.

How much does therapy cost?

Intake appointment(s): $200

Regular sessions: $160

We accept insurance including BCBS PPO, Aetna PPO, and Cigna PPO plans. Self-pay and reduced session fees are offered, when slots are available.

Can I continue taking medication while in therapy?

Yes, therapy and medication can be used together as part of a comprehensive treatment plan for mental health concerns. Some individuals may require medication to manage symptoms of mental health conditions, and therapy can be used in conjunction with medication to provide additional support, coping skills, and strategies for managing emotions and behaviors. It’s important to communicate openly with your therapist and prescribing physician about any medications you are taking.

How long does it take to see results from therapy?

The timeline for seeing results from therapy can vary depending on individual factors, such as the nature and severity of the concern, the individual’s motivation and engagement in therapy, and other personal factors. Some individuals may experience positive changes relatively quickly, while others may require longer-term therapy to achieve their desired outcomes. It’s important to have realistic expectations and to communicate openly with your therapist about your progress and concerns.

Can I change therapists if I am not satisfied?

Yes, if you feel that your current therapist is not the right fit for you, it’s important to communicate your concerns openly and honestly with your therapist. It’s okay to seek a second opinion or to request a referral to another therapist if you feel that you are not making progress or if you have concerns about the therapeutic relationship. Finding the right therapist is important for the success of therapy, and it’s okay to make changes if needed.

Is therapy only for individuals with severe mental health issues?

No, therapy can be helpful for anyone dealing with a wide range of concerns, from everyday stress, relationship issues, life transitions, grief, and loss, to personal growth goals and self-improvement. Therapy can provide support, guidance, and tools for individuals at different stages of life and with varying levels of mental health needs.

What is psychological testing?

Psychological testing is a formal and standardized assessment process that involves the use of various tests and measures to evaluate an individual’s cognitive, emotional, behavioral, and personality functioning. These tests are administered, scored, and interpreted by trained and licensed psychologists or other qualified mental health professionals.

Why might someone need psychological testing?

Psychological testing may be recommended for a variety of reasons, including but not limited to:

  • Assessing cognitive abilities and intellectual functioning
  • Evaluating personality traits and characteristics
  • Diagnosing mental health conditions, such as depression, anxiety, ADHD, or autism
  • Assessing academic or learning difficulties
  • Evaluating for neuropsychological disorders, such as dementia or traumatic brain injury
  • Assessing suitability for a particular job or role
  • Evaluating treatment progress and outcomes
Is psychological testing confidential?

Yes, like any other mental health service, psychological testing is typically subject to strict confidentiality rules and regulations. The results of psychological testing are considered private and are protected by patient confidentiality laws. However, there may be certain legal exceptions to confidentiality, such as situations involving risk of harm to self or others, or when required by law.

Will insurance cover the cost of psychological testing?

Insurance coverage for psychological testing may vary depending on the specific insurance plan and the reason for testing. Some insurance plans may cover psychological testing for specific diagnostic or treatment purposes, while others may have limitations or require pre-authorization. It’s important to check with your insurance provider to understand your coverage and potential out-of-pocket expenses related to psychological testing.

Still have questions?

Don’t hesitate to reach out. We’re here to help and answer any inquiries you may have!